Cancellation & Refund Policy

At Flabee, your satisfaction is our top priority. We understand that plans can change, and we're here to support you through the process. Please review our updated refund policy below, designed to ensure clarity and fairness for all our customers.

1. Booking and Payment

  • To secure your appointment, an booking fee (excluding SST) is required upfront. The remaining balance is payable upon your arrival at the branch.
  • The booking fee amount will vary depending on the services and location and will be displayed in the app before you make payment.
  • This booking fee helps us manage our schedules effectively and ensure the availability of services for all clients.
  • This booking fee shall not be treated as a deposit and is non-refundable upon any circumstances after payment is made.

2. Appointment Punctuality

  • It’s important to arrive on time for your appointment. If you arrive more than 15 minutes late, your appointment will be canceled to accommodate the next customer.
  • If you’re late, you may need to wait up to 30 minutes before your turn, depending on availability.

3. Rescheduling Appointments

  • You can reschedule your appointment up to three times before your scheduled time slot.
  • If you miss your appointment without rescheduling in advance, no refund will be issued.
  • To reschedule, please login to https://appointment.flabee.com or the Flabee Care app.

4. Cancellations and Refunds

  • Cancellations and changes must be made at least 2 hours before your scheduled appointment.

  • After this window, the “Manage Appointment” option in the app will no longer be available.

  • If you do not attend your appointment (e.g., forgot or other personal reasons resulting in a no-show) and did not inform us before the appointment time, your appointment will be cancelled and you shall not be entitled for any reschedule.

Special Considerations:

  • Exceptional cases (e.g., miscarriage) will be reviewed case by case.

  • Please contact us directly if you believe your situation qualifies for special consideration.

5. Package Downgrades

  • If you choose to switch package, you will only be charged the difference between the final price of the new package with the initial deposit paid upon redeeming the service in our outlet.

6. Requesting a Refund

  • If you believe you are eligible for a refund, please contact us at [email protected] within 30 days of your purchase. Include the following information in your email:
    • Order ID
    • Full Name
    • Contact Information

7. Processing Time

  • Refunds can take up to 14 working days to be processed and reflected in your bank account.

8. Restrictions and Exclusions

  • Requests that do not meet our internal guidelines may not be processed.

Your experience at Flabee matters to us, and we strive to ensure you feel supported every step of the way. If you have any questions or concerns, please don’t hesitate to reach out.