Frequently Asked Questions (FAQ)

For more details, you may refer to our step-by-step tutorial here.

Update Mobile / Phone Number

Update Email Address

For more details, you may refer to our step-by-step tutorial here.

For more details, you may refer to our step-by-step tutorial here.

All images and videos will be sent via Flabee Care mobile app within 5 working days. You will receive an email and push notification from us once our sonographer uploaded your ultrasound image and video. 

For more details, you may refer to our step-by-step tutorial here.

In the event your video is still not being displayed after 24 hours of uploading, kindly contact [email protected] and share with us your phone model.

Your ultrasound images will be available in the Flabee Care app within 5 working days. We’ll notify you through both email and push notification once the files have been successfully uploaded.

Simply follow our step-by-step tutorial here.

There are two solutions:

(1) Appointment Booked by Spouse/ Husband

You may download the Flabee Care mobile app and login using your spouse/ husband’s email and password. Our mobile app support concurrent login. 

(2) Appointment Booked by Other Third Party (e.g. Friends/ Relatives)

You may request them to transfer the account to you by updating their contact details to your contact details.

For more details, you may refer to our step-by-step tutorial here.

Update Mobile / Phone Number

Update Email Address

 

In the event you have went ahead and accidentally registered a new account and hit the “Duplicate Mobile Number” or “Duplicate Email Address” error message, contact [email protected] and we will assist you to delete the new account. 

If you have attended an appointment at any of our outlets and have your account registered by our staff, you may proceed to setup your password by using Forgot Password. You may refer to the step-by-step tutorial here for more information. 

For more details, you may refer to our step-by-step tutorial here.

You may request for your e-invoice by filling up the form here within the same month of your appointment.

You can book a repeat scan in advance and enjoy a discount with the voucher provided. Follow these simple steps:

Step 1: Log In

• Open the BeBee Care web app or mobile app.
• Enter your User ID and password, then click Log In.

Step 2: Select Appointment

• Go to the main menu and select Appointment.

Step 3: Book a New Appointment

• Click the Book Appointment button.

Step 4: Select Location

• Enter the same Sonobee branch where you previously had your scan.

Step 5: Choose Service & Date

• Select the same scan type as your previous scan.
• Choose a suitable date

Step 6: Select Available Time Slot

• Pick an available appointment time that suits you.

Step 7: Fill in Your Details

• Enter your Full Name and Identification Number, then click Continue.

Step 8: Apply Discount Voucher

• Click Use Voucher and enter your promo code here to get the repeat scan price.

Step 9: Pay Deposit

• Make a payment of 30% of the repeat scan price to confirm your booking.

Step 10: Pay Balance at the Branch

• Settle the remaining payment when you arrive at the branch for your scan session.

Important Notes:
✔ The voucher can only be used for the same scan type and at the same branch as your previous scan.
✔ You can book in advance to secure a suitable time slot.

 

Once all steps are completed, simply visit the same branch on your selected date and enjoy a special discount for your repeat scan!

Kindly ensure that you have selected the SAME outlet and SAME service which you have booked for previously.

Flabee supports a variety of secure payment methods, including Online Banking (FPX), Visa, Mastercard, Boost, Touch ‘n Go eWallet, and DuitNow QR. We also support payments from major Malaysian banks through FPX.

For the complete and latest list of supported payment methods and banks, please visit:

Payment Methods Supported by Flabee

Note: American Express (AMEX) is currently not supported.